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Terms & Conditions


Please read our following conditions of sale that will apply to your order. We ask you to review your order and accept these terms and conditions of sale during the

Please note these conditions of sale are for sales via our website or by post, fax, e-mail or telephone.


1. The supplier of the goods under your order is All communications must be made to

2. When you order goods from us a contract will be formed when you receive a copy of your email order confirmation. If your order is placed over telephone, by post, fax or email, a contract will be formed once you receive an order confirmation. 

3. If you want to change your order (including the arrangements for delivery or collection), you must contact us immediately as any changes may delay the delivery of your order. To cancel your order or any part, please see ‘YOUR RIGHTS TO CANCEL YOUR ORDER’ clause below.

4. If you purchase the same goods under two or more orders, we cannot guarantee that the goods supplied will be from the same batch and be an exact colour match.


You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities which occur under your account and password. It is important that you keep your personal details and password confidential and secure, if you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately not be liable to any person for any loss or damage as a failure by you to protect your password or account details. reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).

Your account contains all of your order history, your delivery details, address book, and e-mail preferences.

You can see and edit any of this information by logging in using your username and password.

We do not store any credit card information online.


You guarantee that when you register with us as a customer all of the information which you provide is true, accurate and up to date. If any of the information provided changes you must inform us immediately by contacting our online service team

You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use. You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way.

By Registering your account with you agree to automatically subscribe to our newsletter. 


5. The price for the goods (including any applicable delivery charges) is as set out in the order confirmation. Extra delivery charges may apply – see ‘EXTRA DELIVERY CHARGES’ clause below.

6. You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order.

7. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.


Where goods are defective or not as described – then please see ‘QUALITY’ clause below and nothing in this section limits your rights where goods are defective or not as described.

8. LEDconnection reserves the right to refuse to accept any cancellation or change to an order unless notification in writing is given to the Company and accepted in writing by the Company. In the event of any cancellation the Buyer must pay expenses incurred by the Company. 

9. Cancellation must be by the person who placed the order. If you cancel by telephone or email, we will need to be satisfied that you are the person who placed the order. Orders cancelled within 24 hours of payment confirmation are eligible for a full refund less a 6% card transaction fee. Orders cancelled after 24 hours and prior to shipment of the product may be cancelled at anytime, but you will only be eligable for a 50% refund of the product price. 


10. Our standard delivery items will be made by a standard parcel courier. All deliveries will be made Monday to Friday between 9am and 6pm. Delivery cost for standard items is free to mainland UK for orders £25 pounds net (£30 Including VAT) or £3.49 for orders under that amount. Orders to European locations are free for orders over £30 pounds net (£36 including VAT)and £4.49 for orders under that amount. 

11. Extra charges for delivery may apply in any of the following circumstances: 
a) If you change the address where your goods are to be delivered at short notice. 
b) If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about. 
c) If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc.) at the delivery address or because the goods would not fit into the room for which they were intended. 
d) If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery. 

12. If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please email our online service team on 

13. For our standard delivery items, our courier will attempt delivery 3 times. A card will be left each time indicating their visit. You may call the number on the card to rearrange a more suitable time for re-delivery. If you do not call within 5 days of receiving the last card, the item will be returned back to us and a re-delivery fee will apply. For items delivered by Royal mail, a maximum of two attempts will be made to send the order, we will only re-issue un-collected packages once, after which the customer will be required to arrange collection from our facility or will be charged an additional service charge to have the package re-issued. 

14. We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.

15. Estimated Delivery dates offered by LEDconnection are given in good faith to indicate estimated delivery times but will not amount to any contractual obligation to deliver at the times stated. Occasionally the delivery of your goods may be delayed by circumstances outside our control or for stock items on back order. If for any reason we are unable to deliver the goods within our standard 30 day timeframe then we will notify you of the delay and new timeframe as soon as possible. The Company will not be liable for any loss including (but not limited to) loss of profit, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods (even if caused by the Company’s negligence) nor unless any delay exceeds 90 days will such delay entitle the buyer to terminate or rescind the contract. LEDconnection cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.


16. On delivery of your Lighting products, you will be asked to sign for the goods and to inspect any goods that have been unpacked to ensure you accept them. For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do.


17. Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing parts or damage, within 7 working days of delivery and additionally, wherever possible, by describing the defects on the ‘proof of delivery’ document you are asked to sign. For other defects, please notify us as soon as you discover those defects and at the latest, within 7 working days of delivery. You may notify us by e-mail at

18. You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility. Where we need to send the goods away for examination and testing, then you will permit us (or our agents) to collect the goods from you for that purpose.

19. Where defective goods are exchanged, you must allow us to collect the defective goods from you. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.

20. When we are satisfied that the goods are faulty you will be offered a replacement of the original purchased product. Nothing in this section affects your statutory rights as a consumer.


21. Once you have received confirmation of your order, changes can only be made by contacting our online service team by e-mail at Changes made to your order after the original confirmation will result in a new approximate time frame for delivery. We will give you an indication of the new approximate time frame once we have confirmed your changes.


22. Goods correctly supplied may be returned (at the buyers expense) without LEDconnection's written agreement within 7 days of delivery date. The original product packaging must be undamaged and in an 'AS NEW' condition. All returns must include the fully completed returns form, failure to provide this information will prevent us from processing your refund. If you fail to meet these terms we reserve the right to refuse a refund.

Returned items that meet the above conditions will be entitled to a refund. 

For any goods incorrectly supplied or faulty goods sent to the customer, the customer must notify LEDconnection of the issues and intent to exchange within 7 days of the delivery date. In the event of incorrect or faulty goods being sent to the customer, LEDconnect reserves the right to inspect and test any goods requesting an exchange, prior to an exchange being issued. Under these circumstances the customer agrees to return any or all required products to LEDconnection (or assigned third parties) for testing and inspection.

Should returned items be deemed as correct and without fault, LEDconnection will make the products available for collection to the customer or return the items to the customer upon reciept of the additional postage expenses incurred by ourselves. 

Should the returned items be deemed as incorrect or faulty, LEDconnection agrees to reimburse the customer of the cost of postage for Royal Mail Second Class postage with tracking only. For tested and inspected incorrect or faulty goods, LEDconnection will issue the correct and working products as replacements free of any charge to the customer. 

23. We can make arrangements for the goods to be collected from you. Please note this will incur a lead-time. Our home delivery company will contact you directly to book this in with you. For our standard delivery items purchased through our website, you may wish to follow the returns procedure outlined in the delivery note. If the original home delivery was offered for free, a collection fee will be applied if the goods are unwanted. We will let you know the precise amount when we make the collection arrangements for you. If the goods are returned due to a fault or damage then no collection fee will be applied.

24. Delivery charges will be refunded in full unless we have delivered or attempted to deliver the goods before you cancel in which case they will not be refunded.

25. Your refund will be processed as soon as possible and in any event within no more than 30 days of the day you have given us notice of cancellation and receipt of returned goods. 

26. If you fail to make the goods available to us for collection within 7 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.

27. Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

28. We will only make a refund using the same method of payment originally used by you to pay for your purchase.

29. Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.

30. For goods returned outside of the 7 day return period, LEDconnection reserves the right to decline refunds and exchanges for returns.  


30. All goods are subject to availability. If for any reason beyond our control we are unable to supply any goods then you will be offered a full refund or, if available and acceptable to you, substitute goods of equivalent quality and price.

31. To get the most out of any goods, you should take care to follow the care instructions. The goods we sell are for consumers for general domestic use only and must be used for the intended purpose. All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximate only and intended only to present a general idea of the goods to which they refer and will not form part of the contract. All particulars are provided by the manufacturer.


32. Our online support team is trained to provide good service. However, no advice can be given about plumbing, electrics, carpentry, kitchen fitting or any similar professions so if you need advice you should obtain it from a qualified expert at your own risk.

33. None of our online support team are authorised to advise on whether any goods are suitable for any unusual purpose. If you intend to use the goods for any unusual purpose, then you must make up your own mind about whether the goods are suitable or take advice from a third party.


34. Your privacy is very important to us at and we are committed to treat your personal data (e.g. your name, telephone number, e-mail address, billing and delivery address, debit and credit card details) with total respect and confidentiality. is registered as a data controller under the Data Protection Act 1998 and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. is fully compliant with the Data Protection legislation.

As with many large companies, communication by telephone may be recorded for the purposes of monitoring customer service standards and for security.

Any personal information which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you; however, this information is collected on an anonymous basis.

We promise not to provide any of your personal data to any outside company for marketing purposes if you have indicated that that you would not like us to do so during the registration process. With a view to understanding our customers better, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you, unless you have indicated that you do not wish us to do so during the registration process.

You may opt out of the various uses of your personal information at any time, even if you have previously given us your consent to use it.


35. We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.

36. These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order and take the place of any terms and conditions displayed at the point of sale at any store.

37. You may not transfer your rights under the contract between us to any third party without's prior written consent.

38. If any term of these conditions of sale is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, then such term will be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.

39. If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.

40. In case of any online shopping disputes, please email Please note these contact details are for online queries only. If your query is not relating to an online issue it will automatically be forwarded to one of our stores for a response and this could delay the response time.

41. LEDconnection will not be liable to the Buyer by reason of any representation or any implied warranty, condition or other term, or any duty at law or under the express terms of contract for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation (whether caused by the negligence of the Company, its employees, agents or subcontractors) which arise out of or in connection with this contract. 

42. LEDconnection will not be responsible in any way for the compatibility of products bought from us with the compaibilty of products not purchased form us.

All communications will be in the English language.

These Conditions of Sale and any contract formed in accordance with clause 1 of those Conditions are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.