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Returns

Returns Policy:

 

FOR ALL RETURNED OR EXCHANGED GOODS PLEASE DOWNLOAD THE FOLLOWING RETURNS & EXCHANGES FORM AND ENCLOSE THE COMPLETED FORM ALONG WITH YOUR RETURNED PRODUCTS. 

 

CLICK ON THE FOLLOWING LINK TO PRINT OUT THE RETURNS & EXCHANGES FORM: 

 

 Form Image

 

 

Faulty Goods:

 

1. Any LED goods, within 30 days of delivery, will be offered the choice of a refund or exchange. No reason is necessary, we offer a 30 day no hassle returns policy.
2. To qualify for any refund or exchange the products must be free of faults caused by accident, neglect, misuse or normal wear and tear.

For returns after 30 day no hassle period: 
3. Upon receipt of your returned item we will test your product for any faults. In the even of a fault being found a replacement will be issued if covered under warranty. If no replacement is available, a credit note will be issued.
4. Upon receipt of your returned item we will test your product for any faults. In the even of no fault being found, the item will be returned to you.
5 . Within the specified product warranty time of your delivery we will offer to repair, exchange or offer credit (not including postage costs) for your order as per the standard warranties on all our products.

 

Damaged Goods:

 

1. If any item arrives damaged please contact us within 7 days of delivery to arrange a replacement order.
2. Items not claimed as damaged after the 7 day period may not be authorised for replacement.

 

Other Issues:


1. If the products we deliver are not what you have ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you contact us team within 7 days of receipt for a Returns Authorisation.
2. If you have notified us of a problem, under this condition, our only obligation will be, at its option: - to make good any shortage, or to refund to you the amount paid by you for the goods outstanding.
3. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Ledconnection under this condition and Ledconnection shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from its negligence.
4. We reserve the right to refuse to refund, or replace and return any products you have returned if purposefully damage or of questionable authenticity, or if any defects are discovered.
5. If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 7 days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part.

 

Please note: Any goods returned must be in their original packaging and in re-usable condition or a surcharge of upto 50% will be issued.

Please note: We will refund return postage based on a second class recorded delivery, on faulty items only.

Please note: When returning items to us, please enclose our RETURNS AND EXCHANGES FORM so that your transaction can be processed. 

 

Returns Address:


LEDconnection - Test Engineer 

Unit 23 Morses Lane

Colchester

Essex

CO7 0SQ

UK